RockWell 10-Year Limited Warranty

Each RockWell window well new construction product will be free from defects in materials or workmanship that substantially impair operation or performance in the building in which they are originally installed for a period of up to ten (10) years from the date of purchase. This limited warranty includes product repair and replacement at no charge and any skilled labor (provided or arranged by RockWell) necessary to repair or replace the Rockwell window well.

Special Conditions:

Replaced or repaired products are covered for the balance of the original warranty period only. RockWell reserves the right to refund the purchase price in lieu of repair or replacement as stated herein. Contractors must use standard reasonable care in backfilling window wells and must adhere to standard residential backfill procedures or this limited warranty may become void.

How To Request Assistance/Making a Warranty Claim:

If you have a problem with your RockWell product, contact the dealer/distributor or contractor who sold you the product or contact us directly at:

RockWell, Inc.
Warranty Service
786 W 1200 N Ste. 5
Springville, UT 84663
Tel. (801) 396-7020

To respond, we need the following information:

  • How to contact you.
  • The address where the product can be inspected.
  • A description of the problem and the product (photographs are helpful).

What We Will Do:

RockWell will acknowledge receipt of your claim (generally within seven business days), investigate your claim and take appropriate action (generally within 30 days after notification). If the product does not have a defect covered by the warranty, RockWell may charge an inspection fee for any onsite inspection that is required or that you request. Because manufacturing materials, techniques, and model series can change, replacement part(s) may not be an aesthetic match to the original. If repair is not practicable and replacement is not reasonably available, then RockWell, in its sole discretion, may choose to refund the purchase price of the affected unit. In no event shall RockWell’s liability hereunder exceed the purchase price of the affected products.

Additional Features:

This limited warranty covers only defects in material or workmanship of RockWell products. Without limitation, RockWell is not liable for defects, conditions or damage related to:

  • Failure due to misuse or abuse, and damage caused by failure to provide maintenance, by alteration or modification to the window-well. Alterations and/or modifications include, but are not limited to reinstallation, etc.;
  • Any cause beyond RockWell’s control, such as fire, flood, earthquake, other natural causes, or criminal acts;
  • Installation that is not in conformance with RockWell’s recommended installation procedures or good building practices and/or installation that is not in compliance with local building codes;
  • An application or condition that exceeds product design standards and/or certified performance specifications;
  • Normal wear and tear, natural weathering of surfaces and/or fastening hardware;

Important Legal Information:

THESE LIMITED WARRANTIES ARE EXCLUSIVE AND IN LIEU OF ALL OTHER REMEDIES, WARRANTIES, GUARANTIES OR LIABILITIES, EXPRESS OR IMPLIED, ARISING BY LAW OR OTHERWISE (INCLUDING WITHOUT LIMITATION ANY WITH RESPECT TO FITNESS AND MERCHANTABILITY). ROCKWELL, INC. SHALL NOT BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES, REGARDLESS OF THE NATURE OF THE CLAIM OR WHETHER OR NOT OCCASIONED BY ROCKWELL’S NEGLIGENCE. IN NO EVENT SHALL THE LIABILITY OF ROCKWELL EXCEED THE PURCHASE PRICE OF THE AFFECTED PRODUCTS. Depending on the state in which you live, these limitations and exclusions may not apply to you. This warranty shall not be extended, altered or varied except by a written instrument signed by RockWell, Inc. This warranty is effective for all window well products manufactured on or after 4/1/06. This warranty, together with the RockWell product specification sheet and installation instructions for the specific product set out the entire liability of RockWell with regard to the product. The RockWell product specification sheet and installation instructions contain important information related to the RockWell products. If these materials have not been provided, they should be obtained from your distributor, by writing to the address above.